[ENGLISH] THE SPEED IS HORRIBLE and interent keeps dropping chausseestr. 39-42

[Waly]

IN chausseestr. 38-42, speed keeps dropping and with the home office and schooling this makes it really it stressful, please highlight if the repairs and maintenance which were scheduled are going to happen or not 

Edit: @Waly   Moved in the right board. Best regards Kurtler

[Mav1976]

Hi @Waly,

 what is your issue related to? DSL or cable?

[Waly]

the issue is related to Cable

[Tobias]

Welcome @Waly,

I can gladly take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

LG

Tobias

[Waly]

hi @Tobias 

i replied already, thank you

[Jana478]

Hello Waly,

what exactly is your problem? Is the internet very slow or do you also have disconnections? Is it so bad all day or only at certain times?

When you do a speed test, what are the values?

Many greetings

Jana

[Waly]

Hello, 

@Jana478  Both actually, specially with upload speed, i am rarely have any meeting , i would really appreciate your support here upload speed never exceeds 1 Mbit per second , i am not alone with this issue, a lot of neighbors did as well.

@Tobias i have sent you earlier my details as requested, can you kindly check them?

[Wallace]

Hey,

we have too much load on the upstreams. Expansion work is already underway and is expected to be completed by the end of the year.

Regards

Wallace

[Waly]

@Wallace  thank you for the infromation, the upload stream is extremly important for my Work For Home, can you please inform me of the right to extraordinary termination as I have to switch to another provider then.

[Tobias]

Hi @Waly,

im gonna send you a PM with further instructions.

Regards

Tobias