Continuous internet problem

[FComm]

I've been for less a year with Vodafone, and I can see but problems.

It's been for couple of month that I always face internet issues, and for the past month it starts to be continuous. It works for couple of hours then it stops for long hours, and this in a repetitive pattern.

I am paying for a service which I am not getting and it's affecting my work and risking my job.

Can you please send me any other alternative so i can persue my work, until you fix your issue? Or simply release my contract so i can find other alternatives?

[Martin59]

Hello FComm,

I'd be happy to take a closer look.

Can you please answer the open questions from the Link  in advance?

Best regards, Martin

[FComm]

• In which state do you live? Please also send the zip code
  > 97074
• Which contract do you have? (e.g. internet + telephone 100)> Cable  50 + Phone
• Which modem / router do you use? (e.g. Hitron)
  > the gray one
• Do you use a loaner device from us or do you have your own device ?> I only have yours
• What is the error ? (Speed ​​too low; packet loss) Send screenshots of speed tests (with date and time) and tracer / ping plotter measurements in the event of packet loss or ping problems
  > the connection is fully down... and most of the time it's disconnected from my devices and I will have to reconnect 
• How is your terminal with the modem connected ? ( LAN; WLAN; additional router; PowerLAN )> Wlan
• Which browser do you usually use? (e.g. Firefox)
  > chrome and firefox
• Which operating system do you have on your computer? (e.g. Windows)
  > Windows, ubuntu, android
• Start and period of the disturbance  (e.g. since the beginning of April; only in the evening)> don't remember exactly, but couple of months ago

Currently while sending you this message, I have no internet and it's fully down, on Wlan and Other device connected with lan

This is really pity and blocked withy work.

Can I switch to DSL if this is better, they told me you have weak cable infrastructure in my region.

Can you provide me another stable solution? 

[Tobias]

Hi @FComm,

we need your private data again, could you send me your data again please? 🙂

Regards

Tobias

[FComm]

My cable contract number is 

***And I am in Frauenland 

Edit @FComm: Don't post your personal data in public.

[Jens]

Hello FComm,

let me know your personal data (name, date of birth, address and customer number) in a pm.

Write again here, if you sent this.

Regards

Jens

[Jens]

Hello FComm,

there is a return path disrupter and i open a ticket for you. So you get an e-mail to this.
If you get another mail to the end, let me know this.

Regards
Jens