1

Frage

2

Antwort

3

Lösung

Constant Internet disconnection
rajtendulkar
Netzwerkforscher
Netzwerkforscher

In which state do you live? Please also send the zip code
=> 82024 Taufkirchen

What contract do you have? (e.g. internet + phone 100)
=> Vodafone CableMax 1000

Which modem/ router are you using? (e.g. Hitron)
=> Vodafone station CGA6444VF

Do you use a rental device from us or do you have your own device?
=> From Vodafone

Which error occurs? (Speed ​​too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems
=> The internet connection is constantly disconnecting and re-connecting every 10-15 minutes.

 

How is your device connected to the modem? ( LAN; WLAN; additional router; PowerLAN )
=> WLAN / Ethernet

Which browser do you usually use? (e.g. Firefox)
=> Chrome

Which operating system do you have on your computer? (eg Windows)
=> Windows / Android / iOS

Start and period of the disruption (eg: since the beginning of April; only in the evening)
=> From 21 January morning

=>

What measures were taken by the fault hotline (available on 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
=> Nothing

1 Akzeptierte Lösung

Akzeptierte Lösungen
Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!

Lösung in ursprünglichem Beitrag anzeigen

1 Antwort 1
Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!