Frage
Antwort
Lösung
am 31.05.2022 09:54 - zuletzt bearbeitet am 31.05.2022 10:27 von CommunityTeam
I have ordered a new Vodafone Cablemax 1000 (Unitymedia). I configured it at home but there is no internet. The Vodafone team should change my current contract to Cablemax. Could you please help me with this subject? I could contact you.
@ShahinRashidbay: Post moved to the appropriate board
am 31.05.2022 11:58
So did you order a new line - meaning a completely new secondary line
-OR-
did you order a speed change?
am 31.05.2022 12:33 - zuletzt bearbeitet am 31.05.2022 12:36 von CommunityTeam
I already have a Vodafone Gigacube. But it is limited that's why I changed it to Vodafone Cable max 1000. I talked with Vodafone-service on phone a few days ago. Vodafone told me that as soon as I get my new router and I configure it, it will be active. But I configured it and there is no internet yet. Could you check it and inform me about the process? I am also stating mail which I got from Vodafone-service below.
"Ihre gewünschte Bestellung fürs Vodafone CableMax 1000( UnityMedia) habe ich wunschgemäß veranlasst.
Ihre Konditionen:
- 1000 Mbit/s beim Downloade
- Unbegrenzt Datenvolumen
- Telefonie gratis in das deutsche Festnetze
Sie bezahlen den Basispreis vom 39,99 Euro pro Monat.
14 Tagen nach dem der Vertrag angeschlossen worden ist, geben Sie uns bitte Bescheid, um den Vertrag GigaCube mit der Rufnummer *** auf den Tarif GigaCube Flex ohne Basispreis umstellen. Dafür wird 78,90 Euro einmalig belastet. "
@ ShahinRashidbay: Private data deleted.
am 02.06.2022 11:23
Hello ShahinRashidbay,
I'd be happy to take a look at it.
Can you please send me a PN with the following information:
Customer number
Name of the contract holder
Date of birth
Street + house number
postcode + city
State
Many greetings,
Maria