Broken modem

[Filipe]

Hi,

Sorry for writing in English, but my German is not good enough.

My modem simply stopped working, the lights are not turning on. It's a Vodafone station.

I am calling customer support for 2 weeks now and they say they are going to send a new modem, but they never provide a tracking or order number. When I call again to ask they say there is nothing in the system. That's really frustrating, I feel really disrespected and powerless. I really don't know what else can I do. I need to work from home and my wife need to join a mandatory online course related to her profession. Can't you just do what you are saying and send me the modem?

EDIT: @Filipe board edited

[ERFD]

Hello Filipe,

welcome to the community 🙂

I'm sorry that your connection has been down for so long. We will be happy to take a look at your connection and the problem. Please send us the customer number, name including address and date of birth of the contract holder via private message.

Write here briefly when the data has been sent. Currently it takes a few days until we are back in the post 😞

Best regards Fred