3rd day without connection

[lcsdrg]

Hello,

Today is the 3rd day in 7 days that I don't have connectivity at home. Like most, this means I can't work, unless I pay for another company's 1-day access to get a proper service. What is Vodafone going to do to overcome this?

I already paid almost the equivalent of my full month's bill elsewhere since I need internet to be able to work.

Thank you,

Lucas

[pRo-Marco]

Hi Lucas,

your modem is online with good values. Does it work?

Kind regards

Marco

[lcsdrg]

Hello Marco,

Today it works. Can you look some days before I open this request?

[Manu]

Hi lcsdrg,

I have had a look in the week you reported the interruption. I could not see that your router was permanently offline.

Are you still having issues or is anything ok now?

Best Regards, Manu

[lcsdrg]

Hello Manu, apparently my last reply didn't go through.

That's weird since the router went out (internet light blinking red) for many hours twice. I even called support and the machine said they were able to find out there is a problem with my connection and you automatically open a request.

I am connected now, but the connection is not yet good. I'm attaching my results with a Cat6 cable connected. Also, after these problems, the wifi loses signal if I'm like 5m away from the router. No walls in between. I tried already restoring factory defaults but no luck.

Do you know what I can do to have it working properly?

Many thanks,

Lucas

[Tobias]

Hi @lcsdrg,

we could try to send you a technician, maybe he can try to fix that on site,- there is actually a few timeouts and disconeects, is that okay for you?

Regards

Tobias