Urgent Help needed : DSL Umzug and Online Registration Code

[Ananddwivedi1]

Hello Team,

My Deutsche is not good and July I have reported Umzug for my new address but still we didn't get any confirmation.

We are already moved to our new house but our internet doesn't work.

We tried to reach customer care but due to language concern I was not able to do explain my issue. 

I am also trying to login to my online portal but I never received Online Registration Code. Please help to solve issue. We are doing Home Office and without internet is really difficult.

Please Help

[DanyG]

Hi Ananddwivedi1,

I'm sorry that your relocation order is not yet processed. Let's see what we can find out for you. Please send me a private message with your customer number, your customer password and the old and new address.

Thanks in advance.

BR,

Dany