Problem with slow internet speed

[Ammar1]

Hello,

I ordered internet with eazy for eazy40 and today I received the router from vodafone. After connected the speed was extremely slow. I checked using vodafone speedtest and only 0.09MBits/s for download and 0.03Mbits/s for upload. Please help to resolve this issue fast. Need internet for work at home

[HeikeF]

Hi Ammar1,

it's really annoying that the connection doesn't work well. 😞

Please excuse.

What have you already done?

Have you gone through the checklist? http://www.vod.af/DSLCheck

Have you already reported a fault? http://www.vod.af/Netz-Assistent-DSL

Has a technical- ticket been recorded?

Best regards

Heike

[Ammar1]

Fortunately, the issue was already solved. Called technical support and they said they forgot to allow the router to have a fast internet connection.   Weird. But that is not an issue. The issue is there was no technical support in English available. As soon as I called, the automated audio was in German. And I cannot do anything with that. I need to ask a friend the next day to help. Vodafone is a big company. I would suggest Vodafone have a call service with an English option to help foreigners living in Germany.  

[Andre]

I totally understand that this has been an unpleasant expirience.
I'll forward your feedback internally.

But right now - there is no dedicated english hotline.
Most agents should be able to handle a call in english nevertheless.

Cheers,
Andre