Internet disconnects when trying to download bigger files

[Yenneavi]

Hi, I am a user of Vodafone DSL for around a month right now and I have a really weird bug (I guess). Every time I am trying to download something bigger, e.g. phone software update or PS4 game (from PSN), the internet disconnects.

What happens exactly:

• "Internet" light on the router blinks in blue
• "Telefon" light on the router turns off

During that situation, if I try to open any website, I get redirected to http://192.168.2.1/login.html and after log in, it says I don't have any Internet connection. After around 5 minutes the connection starts working again.

My router is EasyBox 805, DSL connection. 

Has anybody stumbled upon such a problem? I had various ISP in different cities and such thing never happened to me. 

Kuba

[DanyG]

Hi Kuba,

I'm really sorry for that experience. Is the download working after the reconnection or is it interrupted again then?

BR,

Dany

[Yenneavi]

Hey Dany, 
It happens every time unfortunately, just checked again and the outcome is the same. Also after reconnection, when I try to download, most of the time it works but very slowly.

[DanyG]

Hi Yenneavi,

ok, that's mysterious. Let's have a look on it. Please send me a private message with your customer number and your customer password (alternatively name, address & birth date of the contract owner).

BR,

Dany

[benj____]

Hi,

how was this resolved? I am having the same issues.

Best regards and thank you in advance for your suggestions