Internet disconnects hourly

[wimz]

Hello,

My internet connection is dropping out at least once an hour if not more often. I have a Easybox 805. I have ensured it is running the latest firmware and restarted multiple times. I have pulled the event error log for this evening which includes multiple drops if anyone can help decipher.

Thanks,

Wimz

[HeikeF]

Hello wimz,

really annoying that the connection is not going well. :-(. Please excuse me.

What have you already done?

Have you gone through the checklist? http://www.vod.af/DSLCheck  

Have you already reported a fault? http://www.vod.af/Netz-Assistent-DSL

Has a fault ticket been recorded?

Best regards

Heike

[wimz]

Hello Heike,

I have performed all actions in the checklist and followed the assistant multiple times. Unfortunately it only repeats, telling me to disconnect the modem/router for 3 min. It does not offer any further prompts or different guidance upon reopening.

Thank you,

David

[DanyG]

Hi David,

do you have the chance to write us on Facebook or Twitter (private message to our service accounts)? Then we can check your line and create a trouble ticket for you.