Hickups in internet

[OwaisAFarooqui]

Hi - from the day 1 from when I have bought vodafone internet services , I am not satisfied at all, first of all no english call center where to go, secondly no smooth internet from day one , Now I am requesting here if someone can help me out , initially I had a low bandwidth may be but few month before I bought a better package from them , and again I am facing this hickups in intenet no smooth streaming , no smooth calls nothing is working fine, please help me out in this. 

[Claudia]

Hello OwaisAFarooqui,

some modem signals are too low, the other devices in your building don't have a problem with that. Please replace the coaxial cable. If that doesn't affect the bad signal, we can send a technician. Can he reach you under ***278 to make an appointment? Can you grant him access to the house installation? Are there symptoms in your household that might be linked to Covid-19?

Kind regards,

Claudia

[ERFD]

Hello OwaisAFarooqui,

we have commissioned the technician. The colleagues will contact you to make an appointment.

Best regards Fred