Frage
Antwort
Lösung
am 06.12.2021 13:40
Is there a English speaking support ? or Email where I can email for Vodfone Cable internet issues ?
I have Red Internet and Phine 1000 Cable plan and it never gave me desired speed.
From last one month I am getting very slow speed and also some time speed drops.
Is there way Vodafone can help me in English ?
This is in Fellbach, BW
Thanks,
Subodh patil
am 12.12.2021 11:04
Hi SubodhPatil
Can you please give us the following information:
-Which contract do you have? (e.g. Internet + telephone 100)
-Which modem/router do you use? (e.g. Hitron)
-Do you use a rental device from us or do you have your own device?
-Which error occurs? (Speed too low; Packetloss) Also send screenshots of speed tests (with date and time) and tracerts/pingplotter measurements in case of Packetloss or ping problems
-How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN)
-Which browser do you normally use? (e.g. Firefox)
-Which operating system do you have on your computer? (e.g. Windows)
-Beginning and period of the disturbance (e.g.: since the beginning of April; only in the evening)
-Upload a screenshot of the signal values. You can find these in the user interface of your cable router via 192.168.0.1 or 192.168.178.1 for the Fritzbox.
-What measures were taken by the fault hotline (available at 0800-5266625)?
-In which federal state do you live?
Best regards
Ida