Hi,
I have a problem with my cancellation contract.
I already sent the cancellation form and got the confirmation via email (13 Aug 2021), and it is stated that my contract will be over on October 2022.
The problem is on October 2021 (this year) I will leave Germany, moving to Netherland.
Here what I did so far:
- I called the costumer service and explained my situation, he helped me with give me the number (08001721111), and he also guarantee that I can terminate contract immediately if the reason is moving abroad, just call that number
- I call that number, and seems that number is automatic call service. With my limitation of German language I cannot proceed until I succesfully terminate my contract. (Even with my friend's help who can speak German well)
- I call again the customer service, and explained my situation and what I already did. Then he gave me another number (01721217212). Apparantly those number also didnt help me much, since the one that answered is a bot.
Can you help me ?
Thanks
