Hi ,
My wife has got a Vodafone prepaid contract and did all the verification process i.e. WebID call based verification. We have been waiting for more than 48 hours the sim is not active.
I have not been able to reach to support via IVR as well unfortunately. As a last resort I am writing here to get help.
The email my wife got after completing online verification had a link to check the status and it's been stuck on one additional step of getting additional verification which is mandated by law. God knows how long it will take, I am feeling we are being descriminated due to our different passports.
Quite incidently I choose a different operator and the sim was Registered with them in few minutes. Wonder what additional legal requirements Vodafone has left with after WebID verification
