[Urgent] CallYa prepaid cannot be used!!!

[MT8]

Hi there,

Sorry I cannot speak German.
I have a problem with the CallYa prepaid SIM card.

I've just found out that I can do nothing with the SIM card today, no data, no message in/out, and when I was trying to call the customer hotline, it was saying: "Hello, your call cannot be completed, please contact your customer service immediately to receive further information." 
I checked my balance using *106# and it was 0. So I purchased a top up card and topped 15 euro. Then I got 15 euro balance in it but everything remains the same. Please help, this is pretty urgent for me as I cannot use my phone now.
A bit more background, the card can still be used on at least 25th May.

Kind regards,

MT

[NeNa]

Hi @MT8,

I would be happy to look at this for you, please send me your phone number and again briefly the facts by PN.

(PN - this is how it works: click on my name and then right on "sende eine private Nachricht")

Kind regards,
NeNa