Number portability request to CallYa needs to be reapplied, no resolution so far!!

[Fionko]

Hi, I've requested a CallYa with number portability FROM another proiveder and chose video postident method. Upon making video postident, I was told that I must change postident method from videoident to filialeident (because of my document type).  Unfortunately, it is not possible to start the CAllYa order again online, as I always get the message that my number is already being processed for porting. Despite having multiple calls with Vodafone already and contacting via Facebook, nothing resolved up to now. I'm running out of time to port my number, it'll be recycled in few days. Please could you look at the issue?

(the message I get, phone ***)

@Fionko Call number deleted

[kunigunde]

 Hello @Fionko,

nice that you have contacted us directly today and we have clarified everything together. The transfer of your phone number is being processed and I look forward to you calling us soon.

Best regards
kunigunde

[Fionko]

Dears,

My tariff for CallYa M got activated with only 3GB for the month, why???

And no starting bonus for taking over the number from the previous provider. 

[Fionko]

This is the tariff I've booked, why I'm getting different terms??

[kunigunde]

 Hello @Fionko,

For this purpose we need personal information from you.

Please contact us via one of the following channels:

Facebook service page at www.facebook.com/vodafoneDEservice

Twitter service page at www.vod.af/vfservice

Or via WhatsApp chat at 0172 2000 229

Thank you.

Kunigunde

[sidt1994]

Hi I have the same issue, can you please tell me how it was resolved? thanks

[Fionko · Accepted solution]

Hi, it was resolved over Vodafone FB messenger. 

[Grautvornix]

Hallo @Fionko,

great when it's resolved. 🙂
Thank you for your Feedback signal.

Have a great Weekend.

Best Regards

Grautvornix

[argrao]

Hi I have the same problem. I want to port my vodaone postpaid number to prepaid without contract and I get error that since I am vodafone number, portability to prepaid  is not possible . So I have only option to go out from vodafone . Kindly advise.

[Mav1976]

@argrao 

I wrote you an answer in the other thread. 

This thread will be closed now. 👍😃