No CallYa password available

[Rey05]

I've been using CallYa for more than 6 months and wish to port the number to another provider. When I'm trying to do this, I'm asked for a customer password which I do not have. Where can I find/reset this password? or can I port the number without it? I do not have a fax machine and hence can't send the form, I'm happy to discuss this in private message and provide all necessary details. Please help me with this as I need to get it done as soon as possible. Thanks a lot for your help. 

[Mav1976]

Hi @Rey05,

You can set up a new one with InfoDok 265. With that form you change your customer password by your own. But it's only in German. 

Send this password via contact form to VF as I described in this thread. 

[JeanH]

Hello @Rey05

I hope you were able to successfully send your form to us. Just as Mav1976 recommended. Many thanks @Mav1976 for that.

Otherwise there is still the possibility in the chat for this matter personal information from you to us to transmit.

Please contact us via one of the following channels:

Facebook service page at www.facebook.com/vodafoneDEservice

Twitter service page at www.vod.af/vfservice

Or by WhatsApp chat under the number 0172 2000 229.

Best regards JeanH