I did not receive my sim card

[vandana]

I have ported my number from previous provider to vodafone. After some waiting days, My number is active with vodafone now but i did not receive the sim card yet. When i went to the shop to enquire that they did not help, telling that they do not deal with prepaid sims and number porting, whom should i contact now? I am already waiting from last one week and now, my last number is deactivated because vodafone is activated but i do not have sim so i am not able to call anybody.

[andreasabaad]

Wende dich einfach vertrauensvoll an den Service!

[Mav1976]

Hi @vandana,

When did you finish the identify process successfully? Or did you get the SIM card in the meanwhile?

[Mav1976]

Hi @vandana,

Is your issue already solved?

[vandana]

Yes, now my issue is solved, with lot of difficulty. I went to 2-3 vodafone store and then one store called customer care and explained my issue and then they sent sim card again i guess and this time i received.
Do not know, why i did not receive last time

[vandana]

But now, the issue is they told at the time of number porting that i will receive 10 euros as initial balance but it is showing "Aktuall Guthaben : - 4,99 euros". First of all, everything is in German and there is no language change facility is little annoying but it means here i received only 5 euros instead of 10 euros.
Also new advertisement on the website is telling 25 euros and 40 GB data instead of 25 GB in CallYa Flat S but i received 5 euros and 25 GB only.