CallYa stopped working

[iriska]

Hello,

Yesterday my CallYa stopped working, what can be a problem? It is not readable, I cannot also search for a net, nobody can call me

Please, help!

Thanks and best regards,

Iryna

[Mav1976]

Hi @iriska,

What CallYa tariff do you have? 

Check also via MeinVodafone app you have enough data volume to use mobile internet.  

[reneromann]

If even calling is not working:

Do you still have any kind of balance on the card -and- when was the last top-up?

Not that the card got deactivated because you didn't use it for a long time - just being called from others is not enough, you have to make any kind of outgoing call / SMS or data use to use money from your card...

[KerstinV]

Hello iriska,

i would like to help you What is the phone number in question? Send me the via PM (PM – here's how: click on my name on the left and then on the right on "Send this user a private message"). I like to take a look. I also need your name please

Many greetings,

KerstinV