CallYa Allnet Flat S - Constant deduction of balance for no reason.

[GauthamR]

Hello,

I'm currently on International Roaming, I've switched off Data & Data Roaming completely.

I've been noticing that everytime I top-up my balance, everyday 1-2 euro gets deducted for absolutely no reason, I am not sure why.

And on one instance, I topped up 50 euro on my partner's account, and all of 50 euro is emptied, and her account balance is 0 right now, I can't seem to figure out for what reason is the money being deducted? How do I find out why is it being deducted?

And yes I have disabled data roaming and 4G completely.

Can someone help me please figure why is this happening? 

Both mine and my partners plan is CallYa Allnet Flat S.

Looking forward for your response.

Best regards,

Gautham

[Lecy]

Hello @GauthamR,

please send me a PN with the two phone numbers, the customer password and your request (PN - this is how it works: click on my name and then right on "send a private message ")

I will check and get back to you.

Kind regards

Lecy

[GauthamR]

Hello @Lecy 

I've sent you a PN regarding the information.

Let me know if you need anything else.

Thank you for looking into this.

Best regards,

Gautham

[herlesup]

I too am facing the same issue

[MariaK]

Hello herlesup

,

We would like to ask you to create your own post. This one is already very old and I will close it herewith.