Call Ya Prepaid SIM Card Activation

[MTcy1029]

I bought a Vodafone prepaid SIM card in a supermarket on last Friday (4th October). I activated it on the same day - I have gone through the CallYa online video call for ID verification and also received an email to confirm my registered email address. However, till today (8th October), my Vodafone phone number is still not yet activated. May I kindly seek your assistance on this, please?
Thank you very much.

[MariaK]

Hello MTcy1029,

Our customer support team will be happy to help you.

Please contact us via our WhatsApp chat on 0172 1217212.

Best Regards

Maria

[MTcy1029]

Hello Maria,

Many thanks for your reply. But I was not able to reach help through WhatsApp or a phone call via that number. May I kindly seek your assistance on this please? 

Thank you very much.

Best wishes,

[RED_DUSTin]

Hi @MTcy1029 

Since August 2022 there is no customer support. This is now only a customer help customer forum. If you seek further help, you need to contact us via whatsapp -> https://wa.me/message/HYJ57LKJJLLBL1/ 0172-1217212

Best regards

RED_DUSTin