Bought a prepaid CallYa SIM which had no customer password

[Gabrielle-Woods]

Hello!

I bought a prepaid SIM card from a small corner store. The card came with no customer password, just the SIM and the starting booklet. When I tried to register online, the CallYa form wouldn't accept any password that I made up. 

Is there a way for me to be given a customer password please?

Thanks

[kunigunde]

Hi @GabrielleWoods,

You can change your customer password with the following form: https://www.vodafone.de/infofaxe/265.pdf

Please send us the completed and signed form by e-mail to: customerservice.o@vodafone.com

Subject: CallYa / Your phone number

Best regards

Kunigunde