eSIM no service

[Keenan]

Good day,

A few days ago, I removed the physical sim card from my iPhone 14 pro max and ordered and downloaded an eSIM profile and everything was working fine. Today, it is saying "No service". I rebooted the phone multiple times and it didn't resolve the issue.

Waiting for your suggestions.

[Andre]

Hey Keenan,

if you've marked the esim connection as "active" in the settings , it should work.

Please get in touch with my colleagues from the customersupport.

This needs to be checked in detail.

Cheers,

Andre