Verbindungsübersicht never requested

[ibis]

Good day, 

A long time customer here. My German is not good, so I am writing in English. 

I have just realised that after the latest renewal of one of my mobile contracts (renewal done on September 2020), I am paying every month 5 Euro for the Verbindungsübersicht which I have never requested.

I tried to find a way to deactivate it online , but I could not find it.

So, my questions are:

1. How can this be deactivated (I do not need it and I do not want to pay these 5 Euro every month)? 

2. How can I get reimbursed for the costs I paid during the last 12 months for this "service" I have never requested? 

Thank you.

[Michi · Accepted solution]

Hi @ibis ,

feel free to send me a private message with your customer data (customer number, customer password, name of the contract holder and the mobile phone number), then I'll take a look and give you feedback.

Just click on my avatar and then go to "Sende eine private Nachricht".

BR, Michi