Unauthorized follow-up debit of €340.99 – Invoice No. xxxx

[Khan5885]

Subject: Unauthorized charge of €340.99 debited without notice — is having direct debit access a license to take whatever they want?

Hello Community,

I am posting here out of urgency and frustration, as Vodafone appears to offer no functional email support channel.

On April 1, 2026, Vodafone debited €340.99 from my bank account under Invoice No. Xxxxx (Customer No. Xxxx) — with zero prior notice, zero itemized explanation, and zero opportunity for me to contest it. I am currently traveling overseas, which makes this even more alarming to discover remotely.

I am on a 2-year contract. My direct debit mandate has been active and uninterrupted throughout. Not a single missed or failed payment. My contractual obligations are fully met.

So my question to the community — and to any Vodafone moderator reading this — is simple:

Does granting Vodafone direct debit access mean they can deduct any amount they decide, at any time, without explanation? Because that is exactly what this looks like.

I have formally demanded:
• A full itemized breakdown of Invoice No. Xxxxx within 5 business days
• An immediate refund of any amount exceeding my standard monthly fee
• A written explanation for why this follow-up debit was triggered
• A written assurance this will not recur

If this is not resolved upon my return, I will initiate a SEPA Lastschrift-Rückgabe, file a complaint with the Bundesnetzagentur, and escalate to the Verbraucherzentrale.

Has anyone else experienced this? Any advice on how to escalate effectively would be appreciated.

Shahzaib Hassan
Customer No. Xxxx

Kundendaten entfernt @seelo2010 

[reneromann]

You can download your invoice on your own from your Mein Vodafone account - if you have questions about parts of your invoice, you may post anonymized parts in here and someone from the community might try to explain them to you.

Anyhow nobody in here has any access to your customer data as this is a customers-help-customers only forum -- and the Moderators are not allowed to access customer data either - so no direct help from them. Therefor your formal demand is void - as nobody in here will be able to do anything - you will have to conact one of the official contact ways that are listed at your invoice that you can download in your MeinVodafone account.

Yet I would strongly advise you NOT to chargeback the invoice if you don't know what it is for - same for filing a complaint with the Bundesnetzagentur or Verbraucherzentrale if parts of your invoice are due to your usage especially abroad (roaming outside of the EU is NOT included in most contacts!).

And for your question: Yes, the direct debit from your bank account can have any height depending on your usage - you can check the invoice in your account and download it there -- if questions arrise, there are also all contact possibilities listed.

Yet as you say that you are abroad:

Keep in mind that using a mobile phone contract abroad is usually NOT included in your contract. This means you will face roaming fees for any usage abroad (except for countries in the EU, yet this exception does not apply for overseas areas of EU countries) - even light data usage - that is directly billed to your account. And depending on the country and network you were roaming at, these charges may differ quite heavily.

[seelo2010]

Maybe, EU Roaming upsite Fair Use Policy

[MasterScorpion]

"I am posting here out of urgency and frustration, as Vodafone appears to offer no functional email support channel."

Hotline, Contact Form, Whatsapp - but but email ....

btw "urgency " -> Hotline.

but but i dont speak german -> Whatsapp

but but but the bot -> say you want to speak a Kundenberater till it directs you to one - and that will take time

before all that - is there a invoice