Hello dear community,
I have problem with my contract signed on Oct 5 2022. The November invoice is much expensive than what I signed.
I give a bit background first.
I used to have both mobile and landline with Vodafone. I quite my landline end of Sep 2022 because my new address has no Vodafone landline service.
I lost Gigakombi discount on my Mobile and I want to quit Vodafone to switch to another carrier. I called Vodafone 8005051870 on 5 Oct 2022 and they said no problem, we would keep you and would provide a good deal for me. Although I didn't have a DSL, they provided me with the Gigakombi discount. And this is written down in Email as Contract Summary at 12:11 pm that day. You can check the contract at that moment. I can also provide you with the document. This contract is also in my Vodafone app. Same price as I agreed via phone call.
However, in Oct Bill it doesn't show the discount Gigakombi and I called the hotline asking the reason. Hotline said I didn't have DSL so I shouldn't have Gigakombi discount.
You signed me a contract on Oct with the good price to keep me in Vodafone but why it is changed right now? On Oct 5 I had no DSL your system was clear about that. Please check the audio record on Oct 5 what your employee had talked to me through the contract.
I can't accept the different services you provided. Before I signed the contract, everything was possible. After I signed the contract, you didn't agree on what you have provided.
I am very dissatisfied with the differences. Not only because of the money, but also I feel like being fooled!!!!
