Hi,
After writing this e-mail, I got a call from your customer care (08001721212). One of the executives told me that today my number will get converted into Pre-paid Callya and I need to just call +491722290229. He sent me a message also. Eventually, when I called your customer care department on the given number, they told me that – your number is still in the contract so I need to type the message and send it to 01721217212, I did the same, but again the customer care executive told me that it can not be possible.
So, the reason for writing this email is that since I converted my number from ALDI TALK to Vodafone, it is embarrassing for me. On the very first day, I called to activate the plan on the CallYa mobile, then your executive told me to take the contract. Now when I know that in the contract I need to be there for 24 months so I canceled then again it is taking so much time to convert my number from contract to pre-paid. So many places I need to call but no result. Now your executive says that it is going to more than 3-7 days to activate my number. I don’t understand what the problem is. I am really struggling. I have given this number to various employers for a Job interview and because of this kind of action, I really struggle.
I am requesting you to kindly activate my number today itself with a 25 € balance and activate CallYa Digital 20 € every 4 weeks tariff.
Thanks
Ashish
