Frage
Antwort
Lösung
20.04.2021 16:07 - bearbeitet 20.04.2021 16:08
Hello,
I have a two year mobile contract with Vodafone (started on 16.10.2020). Unfortunately, due to serious work and family reasons, I must urgently leave Germany by 15th of May the latest.
Could you please inform me about the next steps regarding my premature contract termination?
Also, will there be a premature termination fee applied? What will that be?
Thank you in advance and I am looking forward to hearing from you.
am 21.04.2021 09:13
Hey kostas88,
normally you can use your mobile contract also out of Germany.
Where will you move to?
And have you get a mobile phone by Vodafone?
Greetz
Su
am 21.04.2021 09:40
Hi Su,
Thank you for your reply!
I will be moving to the US, however, I do not wish to continue my Vodafone mobile contract there since I already have one from a different company.
I did not get a mobile phone by Vodafone, just the mobile contract.
Could you please inform me how I can prematurely terminate my contract? Where do I address my request for cancellation? What documents do I have to provide? And will there be a premature cancellation fee applied?
Thank you!
Best,
Kostas
am 21.04.2021 14:17
Hi Kostas,
surely I will have a look at what we can offer you.
Please DM me including your mobile phone number and your customer password (Kundenkennwort).
Thanks!
Su