Have not received refund for more than 6 months

[XinLi]

Hello and I am sorry for posting in English but my German is not good/clear enough for the subject.

I ordered a phone combined with Vodafone coontract through Sparhandy at the begining of 2022. But I did not receive the phone and the sim card, the package go back to Vordafone/Sparhandy.  But vordafone changed me for more than 180 Euro.  On 4th May, 2022, Vodafone send me a letter says that my money will be refunded, but until now I have not received anything.

Also, because I nerver used the vodafone number in that package, so I do not have a vordafone account from that number, and I also can not call Vodafone sevice as I can not provide a vodafone number.

I have the letter which Vodafone sent me and the proof that I have never received that pacel, 
Does anyone know if there is an way I could write to request this refund? 

Many thanks!

[BerndD]

Hey Xin Li

in order to answer your request, it is necessary to check your customer account.. Unfortunately that is not possible here.

Please contact one of the other contact channels, e.g. Facebook or Twitter.

You can find the links here.

KR

Bernd