From esim to normal sim

[Oguzsun]

Hi All,

Since last week I m trying to activate my normal sim but it is giving always same error. Vodafone call center has sent me a new (2nd normal sim) but with this also I have same problem. Esim can be activated, But I need to activate normal sim to use it in a older phone. The error of mein Vodafone is: 

Das hat leider nicht geklappt. 

Oguzhan G. (XXX)

Esim is already deleted from my phone. I need a normal sim which can be activated!!!

Please help me. Vodafone call center could not help me.

Edit: @Oguzsun Mobile number removed. Please do not post this publicly.

Edit 2: also removed the screenshot, as the mobile phone number was also included there.

[T-Jay · Accepted solution]

Hello

Please send an  message with your phonenumber an your customer password. We will check your customeraccount.

Greetings

T-Jay

[Oguzsun]

Hallo,

The Problem has been solved.

Thanks 🙏

[T-Jay]

Hello Oguzsun,

thanks for your return message, and great that the problem has been solved!

Best regards,

T-Jay

[Torsten]

Now that the matter has been resolved, I'll put a lock on it.