Contract Termination due to leaving Germany

[SashaM]

Hi!

I had to leave Germany permanently due to unforeseen circumstances - my father has cancer.

I left Germany, deregistered.

Created a special termination request with attached deregister form.

It's been couple of weeks and no response. 

So I already paid for contract again. Despite being abroad and not using the phone at all.

I just need that money for my father.

Whom can I contact to make it a little bit faster? So I wouldn't pay for next month?

Thanks for any help.

[Jens-K]

Hi SashaM,

I'm sorry to hear that.

Where did you send the termination to and do you use a phone from us? How long has the contract been running?

Regards,

Jens

[SashaM]

Hi @Jens-K 

Thanks for the answer! 

I used contract termination form in MeinVodafone. Here's  Id: xxxx.

Contract has been running since July, I think. Unfortunately, I have lived in Germany for less than 4 months - June - September. 

I tried to call from my home country, but had some complications... I had only 2 months of German language studying so I cannot follow the robot 😞 I am sorry for this. 

Best regards,

Sasha.

[HeikeF]

Hi Sasha,

we like to help you here.

For that please send us a PN  with your mobile number, the password and the link of this thread here.

Thx a lot and best regards

Heike