Can't activate SIM instead eSIM

[oleksnezhynskiy]

Hallo!

I've ordered some time ago eSim and it works fine.

Now I need a physical SIM, I've ordered it, put it into a new phone but it doesn't activate.

I've tried to Activate it via Vodafone Portal and via the MyVodafone App coupe times during the last 2 days.

I get a message that 'Sim will be activated' and similar messages then tried to restart the phone with a new SIM but unfortunately SIM still doesn't work.

[Su]

Hi oleksnezhynskiy,

I´m sry it doesn´t work fast.

Let me have a look at!

Please DM me including your mobile phone number + customer password (Kundenkennwort) and the new SIM-number.

And please give me a number so we can call you if it´s necessary.  

Best wishes

Su

[oleksnezhynskiy]

Hi @Su, thank you for Support.

I have provided all requested information in DM.

[Su]

Thank you so much!

We´ll answer as soon as possible.

Lots of sun

Su

[oleksnezhynskiy · Accepted solution]

Issue is resolved!

[Su]

Yay!

The weekend can start.

Thank you very much, I´ll close this thread.

Have a great weekend

Su