Unable to access a specific website on my Vodafone network

[eminar13]

Hello,

I'm unable to access a specific website ( https://community.talend.com ) on Vodafone (connection timeout) but when I switch to my phone's data (using O2) it works. 

Any idea what's the problem? I tried to check if switching off the Firewall on http://192.168.0.1/ would make it work but it didn't.

[Jana478]

Hello eminar13,

is it only this one website that is affected or have you noticed it on others?

Many greetings

Jana

[eminar13]

Hi,

Thank you for your reply.

So far it's only this website that I have noticed.

[Wallace]

Hi eminar13,

can you please run a ping plotter to this page?

Regards

Wallace

[eminar13]

Hi Wallace,

Thank you for your reply.

Please find the pingplotter below:

Host Information
1,192.168.0.1,192.168.0.1
2,ip1f10d0fe.dynamic.kabel-deutschland.de,31.16.208.254
3,83-169-172-246-isp.superkabel.de,83.169.172.246
4,ip5886c385.static.kabel-deutschland.de,88.134.195.133
5,145.254.3.88,145.254.3.88
6,145.254.2.195,145.254.2.195
7,145.254.2.195,145.254.2.195
8,community.talend.com,160.8.2.132
Sample Information
2022-01-24 09:20:06Z,8.42,17.49,17.53,23.04,12.73,*,N/A,*
2022-01-24 09:20:06Z,8.42,17.49,17.53,23.04,12.73,*,N/A,*
2022-01-24 09:20:08Z,8.74,16.51,19.32,18.42,25.89,24.20,23.61,*
2022-01-24 09:20:11Z,8.63,17.20,22.17,17.85,17.90,*,*,*
2022-01-24 09:20:13Z,8.66,18.52,16.43,17.88,16.94,23.79,27.06,*
2022-01-24 09:20:16Z,8.83,17.68,16.98,18.45,18.30,*,*,*
2022-01-24 09:20:18Z,8.50,17.03,17.79,17.47,17.87,23.67,22.72,*
2022-01-24 09:20:21Z,8.76,16.55,19.43,17.96,18.85,*,*,*
2022-01-24 09:20:23Z,9.73,22.23,11.55,19.28,17.47,23.61,28.87,*
2022-01-24 09:20:26Z,9.16,20.98,16.73,17.06,28.96,*,*,*
2022-01-24 09:20:28Z,10.92,16.44,15.66,16.86,17.39,24.36,30.73,*
2022-01-24 09:20:31Z,8.49,16.50,22.57,24.18,17.41,*,*,*
2022-01-24 09:20:33Z,8.40,15.47,17.93,14.70,16.89,24.71,23.81,*

[Tobias]

Hi @eminar13,

thanks for that,- looks like its outside our network, can you test it via IPv4/IPv6 only? 🙂

Regards

Tobias

[eminar13]

Thank you for your reply 🙂 

Can you please explain to me how to do that?

I have rera PingPlotter (and I made sure that my work VPN is disconnected) but it seems like I'm getting a similar result:

Host Information
1,192.168.0.1,192.168.0.1
2,ip1f10d0fe.dynamic.kabel-deutschland.de,31.16.208.254
3,83-169-172-246-isp.superkabel.de,83.169.172.246
4,ip5886c385.static.kabel-deutschland.de,88.134.195.133
5,145.254.3.88,145.254.3.88
6,145.254.2.195,145.254.2.195
7,145.254.2.195,145.254.2.195
8,community.talend.com,160.8.2.132
Sample Information
2022-01-26 00:26:25Z,8.77,16.51,16.27,16.94,48.01,23.15,24.66,*
2022-01-26 00:26:27Z,8.21,13.81,19.53,16.88,16.86,22.01,28.95,*
2022-01-26 00:26:30Z,7.96,16.28,17.25,16.55,16.28,24.52,21.47,*
2022-01-26 00:26:32Z,8.72,15.15,15.95,11.74,18.46,24.37,25.11,*
2022-01-26 00:26:35Z,8.27,16.00,17.98,20.87,17.20,23.09,23.56,*
2022-01-26 00:26:37Z,8.68,22.10,16.61,28.87,15.09,23.62,24.32,*
2022-01-26 00:26:40Z,8.65,17.00,19.15,18.86,18.62,28.92,28.16,*
2022-01-26 00:26:42Z,7.88,16.15,17.15,17.75,16.39,27.02,23.38,*
2022-01-26 00:26:45Z,9.29,14.61,22.87,16.89,15.85,22.26,25.01,*
2022-01-26 00:26:47Z,8.79,14.44,18.14,17.21,18.64,23.82,22.39,*
2022-01-26 00:26:50Z,9.90,14.94,16.84,15.78,16.90,31.67,23.97,*
2022-01-26 00:26:52Z,8.35,21.60,17.30,17.36,15.33,26.23,24.74,*
2022-01-26 00:26:55Z,8.60,16.41,17.73,15.28,16.56,22.08,23.65,*
2022-01-26 00:26:57Z,8.80,18.80,16.34,14.54,19.02,24.72,21.66,*

[Claudia]

Hello eminar13,

please stick to the Pingplotter screenshots as they are easier to read. Can you access the website with the VPN? Which router do you use?

Kind regards,

Claudia

[eminar13]

No I'm unable to access it through the VPN on the Vodafone network. 

But I'm able to access it through my mobile network on my phone (O2) and from the office.

I'm using Vodafone's router (I guess it's called Standard WLAN-Kabel-Router).

Thanks again.

[eminar13]

Hi everyone!

Any solution? Any suggestion?

It has been 3 weeks since I requested help for the issue.