help with unity media move to vodafone and new address for internet

[Manu912]

Hello All,

I have an issue and will need assistance in english since my german is very bad. 

So first Issue: I was with unity media before and knwo i have no Idea what account number is or how to log in to meinVodafone or anything and this bring me to the second issue

Second Issue: I move to a new address and need internet urgently i try calling and none of the english support lines seems to work at all. I need some that can assist me accesing meineVodafone so i can do the change of address and have a technician come to the new address and set up everything. I do not even know if i have DSL or cable internet. 

Thank you,

 Manuel Reyes

Edit: @Manu912 Moved from DSL to cable board. Please make sure that you choose the right board when posting. Thanks.

[Torsten]

As a former Unitymedia customer, now Vodafone West, you can see the customer number in the purpose of the direct debit on your account statement. Please leave out the last digit, this is a check digit. You will also need the federal state, the contract holder's date of birth and the postcode. This allows you to add your contract to MeinVodafone and initiate the relocation service there. If that doesn't work, you can either write an email (please include all customer data as well as old and future address as well as the moving date!) Or wait until a mod reports here.

[Ida]

Hi Manu912

I will check this for you 🙂
Send me a PM:

full name

full address (old an new)

date of birth

Please write here again as soon as the PM ist out.

Best regards

Ida