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cancelled broadband - Still getting bills and Amount is deducted
Amutha
Daten-Fan
Daten-Fan

Hi Team,

I have moved out of country , degistered from germany and submitted disconnection request along with degisteration document from vodafone store and sent back the router from vodafone store , but still getting bills generated and amount is deducted from my account automatically.

Please advice how to stop deductions

3 Antworten 3
Scotty66
Netzwerkforscher
Netzwerkforscher

@Amutha  schrieb:

Hi Team,

I have moved out of country , degistered from germany and submitted disconnection request along with degisteration document from vodafone store and sent back the router from vodafone store , but still getting bills generated and amount is deducted from my account automatically.

Please advice how to stop deductions


Hey,

Inform your bank about this and book back the cash.

write a snail mail (letter) to vodafone headquarters and inform them that you will take legal action if they persist in booking from your bank account.

Phone support as well, sometimes you can help yourself as well 😉

and make sure you have proof to back your actions.

 

Regards

Lars
Moderator:in
Moderator:in

Hi Amutha,

 

Scotty66's suggestion is not recommended. A chargeback without basis could otherwise cause further problems.

 

What kind of contract is it exactly and from which German state do you come? Cancellation via a store is usually not possible. Did you get a written confirmation?

 

Best regards

Lars

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KOS2
Daten-Fan
Daten-Fan

Was your account terminated within the 14-day grace period? If not, canceling the account only means you no longer have the service but you have to continue paying for as long as the account was originally set up for. I have the same problem even though a Vodafone representative told me in person and another told me by phone that I would no longer have to pay since the on-site rep told me that the new account he set up under my wife's name would cancel out the old one. I am now paying for two accounts in the same household. I hope for you that wherever you are, you will find a better provider. We are canceling the second account too and will search for a different provider.