Wrong name in Vertrag

[mohan_94]

Hello Team,

.

I write to you in english today. Yesterday I took a vodafone Red internet & phone 100 cable contract for my Munich house over the phone and since the vodafone assistant spoke only german it led to three errors in the contract:

1. my second name is spelt wrong as Sundiaem but my actual full name is Mohan Sunderam ( this needs to be changed as soon as possible as the post box only has Sunderam on it. ( for receiving the router)

2. my contract was supposed to be 0 euros for the first 6 months and then some 30+ euros after that but the current contract shows that I have to pay 19,99 euros from the first month itself

3. I did not want the Sicherheitspaket ( its optional as far as I understood) but the assistant added that to the contract as well.

Kindly let me know how to proceed with this.

With best regards,

Mohan Sunderam

*** Beitrag von Community nach Kabel verschoben! Thread moved to cable board! ***

[mohan_94]

Hello team,

Do you have any updates for me here. I currently don't have any internet at home and I would like the right router with the correct name and plan as soon as possible. Hope you understand the need for quick action.

With best regards,

Mohan

[Torsten]

You are in a customer-help-customer forum, not a 24/7 live support chat. The moderators aren't here all the time. It can take a few days before someone can get in touch.
If you want faster help, contact the social media support channels on Facebook, Twitter or WhatsApp.

[Nancy · Accepted solution]

Hello mohan_94,

I am sorry that this has happened. Unfortunately, I cannot change it for you. To have it corrected, please write to our postal address:

Vodafone Germany Ltd.

Customer Service

40874 Ratingen

Please enclose a copy of your identity card with your letter.

Best regards

Nancy