Waiting for new kable contract

[MarioR94]

Dear all, 

Please excuse my English but I'm not (yet) a German speaker. The first week of November I set up a new cable contract with Vodafone, then the 10th I received a letter saying that they would contact my landlord for some permissions and until now nothing happened. My landlord was never contacted, I tried to call the assistance but it was impossible for me to go through the automated registration. They weren't able to help me even in a local shop.

Does someone have any suggestions for me on how to get this sorted? Thank you so much.

Mario 

[MarioR94]

Is no one able to help me? I can of course privately provide my personal details as the customer number to let you give a look into my contact informations.

Or I'd also accept to know the right number where to call and the sequence of number to press to talk to an operator. I went to a shop but the guy working there wasn't able to help me. 

[Thomas]

Hallo MarioR94,

here you are already right. However, we can not answer immediately, because there is currently a lot going on and the requests are processed chronologically.

We would be happy to take a look at the status of the order. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[MarioR94]

Thank you so much for the message and he help. I've privately sent you the details you requested. Please accept my apologies for the repeated request. 

Best regards, 

Mario 

[Tina]

Hello Mario,

do you have direct contact with your landlord? You can send me the details of your landlord in a PN. I will to pass them on to the relevant colleagues.

Kind regards

Tina

[MarioR94]

Hi Tina, thanks for coming back to me. I sent you the contact details of my landlord with a private message.

However could you please check that my contract is still there? Because from a Vodafone Shop I was told that it was somehow deleted or blocked and I was about to start a new contract. I will wait before confirming the new one but can I kindly ask you to come back to me as soon as you could? (your colleague from the shop is waiting from my info)

Many thanks.

Best regards,

Mario

[MarioR94]

Dear all,

thank you so much for your help so far but I would like to ABORT any contract that is on-going with Vodafone.

Best regards,

Mario R.

[Lars · Accepted solution]

Hi Mario,

unfortunately there is no news yet. I have now revoked the contract at your request. You will receive written confirmation in the next few days. Do you have any further questions?

Best regards

Lars

[MarioR94]

Hi Lars,

All good now.

BR, 

Mario

[Lars]

Hi Mario,

sorry it didn't work out with us  I will close the thread with this.

I wish you a wonderful christmas time

Lars