Urgent help needed

[Shahzaib_kaleem]

I had a Giga tv contract ***. This contract got canceled last month for which I was willing to pay €280. But two days later I received an other bill from Paigo for €407. I have talked to your colleagues on phone but they are unable to find this contract. Please help as soon as possible because I have to provide the information to Paigo till 11-11-21

Community team: Removed customer number

[Shahzaib_kaleem]

Below I have attached my contract. It was written in the contract that I can cancel Vodafone Premium Net/App as there is no limit for 24 months. Which I have already canceled. thant My final invoice is :
€280

so I have received 2 bills from the Debt Collector. The other one is for: €407

Total bill from the Debt collector is: €407+€280= €687

After the complection fo my contract

the total bill is: €25 * 24 months = €600

and that too if I had payed nothing to Vodafone, which is not the case.

How can the debt collector bill be         €400 more than the Vodafone invoice.

I have already talked to the a Debt collector employee. And they need a statement from Vodafone which states I have paid the bill till May21. 
I just need This statement from Vodafone, so please guide me how can I get this statement.

[reneromann]

I am pretty sure you have not paid for (at least some) of the invoices because there were statements with the term "Rücklastschriftgebühr" - chargeback fees. These kind of fees only apply if the invoice cannot be automatically deducted from your account or if you manually charge back the payments.

If you would have paid the invoices and they would have got deducted from your bank account, why would Vodafone then want to cancel your contract? It was cancelled due to outstanding balances being not paid - thus I highly doubt that there were payments for the TV Connect part and/or the GigaTV service and/or the GigaTV app.

And the contract confirmation you attached only included the GigaTV Net app - not the TV Connect part that you obviously also had to pay for...

[Shahzaib_kaleem]

I have told you from the very start that I have not paid the invoices after May 2021. I just need a statement from Vodafone confirming that I have paid till the month of May 2021.

[reneromann]

According to the attached file "calculation.S212938872017.pdf" that you posted on Nov 6th 0:55, you have not paid a single invoice. Instead, there are three times "Rücklastschriftgebühr" für Feburary and twice in March - that means that the payment was charged back.

I don't know why you think you paid until May - if the letter from Vodafone clearly states that you have not. Otherwise there wouldn't have been any chargeback fees for the time before May if you would have paid all invoices before May 2021 - and the contract wouldn't have been cancelled in May 2021 due to missing payments...

Please note that this is NOT the GigaTV App invoices, but the invoices for a base TV cable contract!

And if there would have been payments, you should also have them on your bank account details - so a list of all payments from your bank account should be statement enough (obviously only if such payments would have taken place - which I doubt because there's clearly chargeback fees that only happen if you charge back the payments).

[Shahzaib_kaleem]

I ask again are you a Vodafone employee? If you are you can easily check my account. I have attached below a Vodafone invoice for the month of May 21, and to prove I have paid till May I also have my bank statements. 
Even debt collection agent accepts that there could be a mistake that's  why he asked me to get a statement from Vodafone.

[Torsten]

No, only other Vodafone customers have replied to you so far. You can recognize Vodafone employees by the Vodafone logo and the title "Moderator".

[Shahzaib_kaleem]

How can I ask for a moderator to help?

[Lars]

Hi,

since the case is already being processed at the debt collector, the colleagues there are your contacts. We are not allowed to check or initiate anything more. The debt collector will contact the relevant department at our company if there are any uncertainties. There is nothing we in Private Customer Support can do about it.

Best regards

Lars

[Shahzaib_kaleem]

Thanks for the reply. I have already talked to the debt collector employee, he has extended my payment deadline till 12th Nov. According to them I have to talk to Vodafone and get a letter stating that I have paid the bills before May2019. I have tried calling your helpline but your colleagues are unable to find my Contract data. I have three contracts with Vodafone, that's way there is some confusion. I have talked to both DSL and Cabel department. 
Both of them just told me to talk to the other department. 
I had this same problem in March2021 with the same contract but It was solved when I sent them my transaction details.