Two amounts being debited

[unice237]

Hello,

I recently moved from Koblenz to Wiesbaden. In Koblenz, I had one contract for both my internet and phone.  . When I moved to Wiesbaden, I recieved a new customer number. I was told that my customers changed and that there will be no change in my contract (except for an offere where for one year i pay 10€ less) , that my customer numbers will be synced automatically and that I do not need to do anything. However, now I see two amoutns being debited: one by Vodafone GmbH and one by Vodafone Deutschland GmbH. Can you kindly advise why two amounts are being debited? 

[Torsten]

Vodafone GmbH will provide you with either a mobile phone contract or DSL.
Vodafone Deutschland GmbH, on the other hand, is the cable network operator in all federal states except North Rhine-Westphalia, Hesse and Baden Württemberg and offers you cable internet and TV.

Did you look at the bills? There is a detailed list of what is calculated.

[Stephan]

Hi unice237,

please have a look in the invoices. There can you find the details to the charges.

If you moved recently it's most likely that you got a partially invoice for the old address and an invoice for the new one.

Regards

Stephan

[unice237]

Dear Stephan,

Thank you for your response. The amounts have been debited in June and in July and they don't add up to the contract amount.

• June: 18.66 and 19.99
• July: 9.98 and 19.99

My contract in Koblenz was for 29.99 and now in Wiesbaden it is 19,99 (for the first 24 months and thereafter 29.99)

Kind Regards,

Eunice

[Stephan]

Hi unice237,

then please have a look in the invoices and the details listed there.

Regards

Stephan

[unice237]

Dear Stephan,

Thank you for your response. I checked the invoices for July, both mention Red Internet & Phone
50 Cable. I have attached herewith screenshots. Can you kinldy help me understand the difference between the two?

Thank you.

Kind Regards,

Eunice

[Torsten]

You either moved from the former Unitymedia area to the Kabel Deutschland area or vice versa. However, the old contract has not yet been terminated. A mod has to take a look.

[unice237]

Dear Thorsten,

Thank you for your response. Can you kindly let me know what I need to do now or who i would need to contact?

Kind Regards,

Eunice

[Torsten]

Dear Eunice,

so you moved from Rhineland-Palatinate to Hesse and used Vodafone's relocation service. Unfortunately, the contract in Rhineland-Palatinate did not appear to have been terminated when the contract in Hesse was activated. A mod from VFD / ex-KDG has to look it up and terminate the contract retrospectively to the day the new contract is activated.
Have a little patience, there will be another mod for sure.

[Stephan]

Hi unice237,

did you reported your move or did you just ordered a new contract for the new address?

If you informed us about the move, the old contract should be cancelled automatically. If you just ordered a new contract, the cancellation won't happen.

We can have a look on that. Please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan