Two amounts being debited

[unice237]

Hello,

I recently moved from Koblenz to Wiesbaden. In Koblenz, I had one contract for both my internet and phone.  . When I moved to Wiesbaden, I recieved a new customer number. I was told that my customers changed and that there will be no change in my contract (except for an offere where for one year i pay 10€ less) , that my customer numbers will be synced automatically and that I do not need to do anything. However, now I see two amoutns being debited: one by Vodafone GmbH and one by Vodafone Deutschland GmbH. Can you kindly advise why two amounts are being debited? 

[unice237]

Dear Stephan,

I have sent you a private message.

Kind Regards,

Eunice DSouza

[unice237]

Dear All,

In the mean time, another amount has been debited by VODAFONE HESSEN GMBH CO KG  on 30Jul.

So therefore I had three amounts debited this month:

• Vodafone GmbH (05Jul21): 9.98
• Vodafone Deutschland GmbH (12.07.21): 19.99
• VODAFONE HESSEN GMBH CO KG (30.07.21): 15.33

I know that you are looking into this but since I noticed this new debit and by Vodafone Hessen which I saw for the first time, I just wanted to let you know.

Kind Regards,

Eunice

[Lars]

Hi Eunice,

I have now terminated the contract in Koblenz. Of course, you will also be refunded the fees from the activation date (08.06.2021) in Wiesbaden until today. You will then receive a final invoice and a written confirmation of termination.

Do you have any further questions?

Best regards

Lars

[unice237]

Dear Lars,

Thank you for your response. I will wait for the final letter and the refund.

May I ask, with respect to the customer numbers, will the two be synced so that I see the new customer number when I login? Is there any thing that I need to do?

Kind Regards,

Eunice

[Lars]

Hi Eunice,

you must add the contract in Wiesbaden in MyVodafone.

To do this, go to "Mein Konto" and then to "Vertrag hinzufügen". There you go to "Kabel-Produkt (Nur NRW, BW, Hessen). Then enter the requested data and your new contract will be added to your MyVodafone account.

Best regards

Lars

[unice237]

Dear Lars,

Thank you for your advice, I was able to add the contract to my account.

You mentioned that the contract has been cancelled, but an amount of €9.98 was debited by Vodafone GmbH on 04Aug21. May I ask what was this amount for? Also, may I ask when will the amounts be refunded, so that I can keep an eye for it?

Additionally, an amount of €15.33 was debited by VODAFONE HESSEN GMBH CO KG on 30Jul21. I couldnt not find an invoice for this amount. Can you kindly clarify what was the deduction for?

Thank you.

Kind Regards,

Eunice

[Stephan]

Hi unice237,

under your old account for Koblenz I can't find such an amount.

Would you pleas send me a private message with the details for this debit? Si I can have a look.

Regards

Stephan

[unice237]

HI Stephen,

I have sent you a private message.

Kind Regards

Eunice DSouza

[Stephan]

Hi unice237,

thanks for your pm.

Based on your screenshots, these are the bills of your cable contracts (old & new). As you can see on the contract numbers and the names of the tariffs.

None of them shows the debited amount of 9.99 euros. Do you have a contract with us, e.g. one for mobile?

Regards

Stephan

[unice237]

Dear Stephan,

I have only one contract that covers both the internet and mobile. I also could not understand these different amounts that are being debited because I could not see them in the invoice.

Can you kindly suggest how should I proceed?

Thank you.

Kind Regards,

Eunice