Termination of my contract

[mahyar33]

Hi,

I started to use Vodafone Kabel 1000 mb/s ON 1st March and canceled it via Email on 24th March.
I had one month to test the internet but Vodafone put the termination time for 2024.

Sincerely,

Mahyar

[mahyar33]

yes, It's not excluded. I also talked with the support team and they told me I can cancel my contract 

[Anett]

Hello mahyar33,

I hope we have not misunderstood each other. But the Cable Max rate is excluded from the satisfaction guarantee.

Best Regards

Anett

[mahyar33]

but in the website they mention that I can cancel it. can you show me the part you mentioned?

[reneromann]

There is a star next to the block you mentioned - this would show you all the details for that block.

And as your screenshot only shows part of the website without the chosen plan as well as that your screenshot seems to contain automatic translated parts which means that it was altered through third party software, I wouldn't mind if that part was incorrectly shown by that translation software.

[mahyar33]

I think now it's clear 

[reneromann]

As said... the CableMax tarif plan is NOT included.

It is only valid for Red Internet & Phone plans - and the Red Internet & Phone 1000 plan is more expensive than the CableMax plan. Therefor the CableMax plan is NOT included in the guarantee.

[mahyar33]

So could you please explain to me what is the minimum speed in this plan?

[Anett]

Hello mahyar33,

I would like to take another look at the whole thing. Please send me a PN with your data (name, customer number, address and date of birth).

Then please contact me again here in the post.

Best Regards

Anett

[mahyar33]

Hi.

I have sent a message.

[Nancy]

Hello mahyar33,

your date of birth was unfortunately not complete, please send it again by PN and then report back here in the thread.

Best regards

Nancy