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am 21.04.2021 14:41
Hi, I cancel my contract and sent back my router, it was received today. What happens next? Thanks
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am 21.04.2021 20:51
Hi paumgart,
welcome to our Community.
If you have cancelled your contract, it will end on the confirmed date.
Regards
Stephan

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am 25.04.2021 13:16
Hi, will I receive a refund for sending the router back?
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am 25.04.2021 13:50
No, you will not receive a refund. However, there is also no charge for late returns if the device was returned within 14 days of the end of the contract.
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am 25.04.2021 15:46
Hi paumgart,
it would be ice, if you could provide us with some additional information.
What device did you send back, which tariff did you had and so on. In some cases the hardware can be refunded and in some not. But therefore we need some info.
Regards
Stephan
