Ping issues around specific time

[DarthLito]

Hello, i am a cable user and i work in the game industry so my internet experience is mostly linked to online gaming. My internet works fine besides the time period from 9:30pm to 11:00 pm when my average ping is around 200ms so it really hurts. Since there is no EN support - searching this place fo an answer / help. ty 

[Moni_GK]

Hello DarthLito,

I have commissioned the technician for you. You will be called to make an appointment.

Greetings Moni

[DarthLito]

Hello

Thanks a lot for sending a technician, he was with us on Tuesday and checked the equipment in the building and at my flat. His conclusion was that everything is fine with the equipement on both sides (at home and in the building ) and it is just a problem of equipment`s bandwidth that struggles when everyone starts using internet during evening hours.

The internet between 8 to 11 pm is still barely usable unfortuantely, i am not sure what my next steps here should be. Thank you

[Moni_GK]

Hello DarthLito,

According to the technician, he did not have access to the house system. Is that correct?

Greetings Moni

[DarthLito]

He checked 2 different sets of equipement situated in different parts of the building, i have house keeper to confirm this. Technician checked it and said that everything works well. Then he came to check equipment in my flat and said that it also is fine. Later, same evening, i had 150 ping again

[Tobias]

Hi @DarthLito,

can you show us some tests again please?

Regards

Tobias