Ping issues around specific time

[DarthLito]

Hello, i am a cable user and i work in the game industry so my internet experience is mostly linked to online gaming. My internet works fine besides the time period from 9:30pm to 11:00 pm when my average ping is around 200ms so it really hurts. Since there is no EN support - searching this place fo an answer / help. ty 

[Martin59]

Hello DarthLito,

in which state do you live and since when does the disturbance exist approximately? Which router do you use and are the devices connected via LAN or W-LAN?

What speeds do you achieve in the evening hours when you perform a speed test?

Best regards, Martin

[DarthLito]

Hello! Excited that you answered!
I live in Berlin, Danziger str 75, the disturbance i think 1-2 months old, i use the router which is supplied to me by default so FRITZ!Box 6490 and the device (PC) which i have issues with is connected via LAN. 
Speedtest gets me ping 100 and 5mbps as download speed. 

It starts from 8-9pm and goes away around 10:45 pm (ping back to 20 and speed back to 100), i also checked my network during that time and it seems that there is nothing going on with processes on my PC at this time so it is a network issue

[Moni_GK]

Hello DarthLito,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Best regards

Moni

[DarthLito]

Just sent it via a PM thank you!

[Moni_GK]

Hello DarthLito,

the levels at the connector are not in order.

A technician should take a look at this on site. Would that be okay with you?

Will the colleague come with you to the building? The cause seems to lie within our jurisdiction. In this case, the use is also free of charge for you. Only the technician does not meet anyone on the agreed date, who receives errors in the own wiring between the router and the antenna socket or does not have access, we charge 99,50 €.

Under which phone number can the colleague make an appointment with you?

Given current developments, we need to take certain precautions. Therefore, we need to know if there have been any symptoms in your household that might be related to Covid-19. Of course, we don’t want to get too close to you, but on the other hand we don’t want to unnecessarily endanger more people.

Greetings Moni

[DarthLito]

I`ve sent you a PM with my phone number.

I am good with everything you said as long as the person can speak English, so i can do basic comms with him/her and can properly understand where i need to be and what i need to do 🙂

[DarthLito]

And i confirm that there are no ongoing symptoms of Covid-19 in my household

[Moni_GK]

Hello DarthLito,

what about the access to the house plant? This refers to the amplifier. If you don't know where it is, please ask the janitor.

Greetings Moni

[DarthLito]

Finally got the answer - From 8 to 15:30 any day except Friday and WE there is access to the equipment and i can show where it is