New contract, package send back to Vodafone

[wtwaro]

Hello,

Before I moved to new apartment, I order a new service on 21.10.2022. There were suppose to be some mail at the address, and the installation package sent to DHL paketstation.

Since I didn't have name on the letterbox I assume the mail couldn't be send.

For DHL, I couldn't collect the package so after 7 days it was sent back to Vodafone (04.11.2022).

Will there be a reshipment? Is any contract still valid? What happens now?

Thanks for help.

Wojciech

[Jens-K]

Hi wtwaro,

I recommend that you contact our customer service. You can reach them via Facebook or Twitter, for example.

You can find all contact options here: https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

Regards,

Jens

[wtwaro]

I'll just update if anyone has this issue - so I needed to call the Customer support, and they will send again the package, but this time I asked to send to address, not Paketstation.

And the contract is valid from the beginning, even when no device.