Frage
Antwort
Lösung
am 04.04.2024 11:24
Hello,
I have moved to a new place where Cable internet is not supported only DSL. My contract of previous place is cable internet.
How can I get a confirmation whether I can terminate my contract or not? Anyone from Vodafone service team can help me?
Best Regards
am 04.04.2024 12:43
Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.
Du musst dich an die offiziellen Kontaktstellen wenden.
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954
am 04.04.2024 13:37
I appreciate your response. Regretfully, despite my poor German, I have attempted to text and phone on the platform to which you have provided me with a link. About my problem, none of them respond to me.
am 04.04.2024 15:32
The correct way is to report the move. VF then will check if your contract can be continued at the new location without change - if that is not possible, VF will terminate the contract without the customer having to do anything. You can do that via the „Umzugsservice“ website:
https://www.vodafone.de/hilfe/alles-zum-umzug.html
If that doesn’t work for you or need support in English, try it via WhatsApp.