MeinVodafone doesn't show any invoice after several months

[InternetBytes2]

Hello! I have a Vodafone Cable internet contract, but unforutnately I don't see any of my invoices yet in the MeinVodafone page, even though I've had the service for 3 months. It says:

"Letzte Rechnung

Es liegt keine Rechnung vor."

I want to claim the BestChoice Gutschein promotion but without the Rechnung I can't. Can you advise how to get my invoices to show?

Thanks!

[Lars]

Hello InternetBytes2,

can you tell me which German state you come from?

Best regards

Lars

[InternetBytes2]

@Lars thank you very much for your response. I am from Baden Württemberg.

[R4mona]

Hi InternetBytes2,

thank you very much for your feedback.

I assume that you are in your free months. So you are currently not paying anything for your connection with us and no invoices will be created. These will come as soon as you pay the monthly fee to us.

Have you tried it with the order confirmation?

Kind regards

R4mona

[Schnühe95komma5]

Hi Ramona, I am in the same situation and no, claiming the bonus unfortunately does not work with the order confirmation as they will not accept it. The tricky thing about it is that the free months end after 6 months, which is exactly the time frame within which one can claim the bonus. Therefore, Vodafone would need to send out an invoice of 0€ in order for us to be able to claim the bonus. Is this possible? Thank you and kind regards, Fabian

[InternetBytes2]

Hi @R4mona , thank you very much for your feedback.

You are correct that I am on my free months. Unforutnately I am in the same situation as @Schnühe95komma5, and I belive an invoice is necessary to claim the bonus. Can you please advise how can we claim this, if the order confirmation is not sufficient?

Thanks again!

[MariaK]

Hello InternetBytes2,

Can you please send me a PN with the following information:

Name of the contract holder

Date of birth

Street + house number

postal code + city

State

Customer number

current cell phone number

Please let us know here briefly, if you have written us a PN.

Many greetings,

Maria

[InternetBytes2]

Hi @MariaK ,

thank you very much for your response. I have sent the requested information as PN.

Have a nice evening!

[Darsh]

Hi VF Team,

I am in the same situation and without my Invoice, I couldn't claim the bonus.

Could you please provide me with the procedure to get the invoice?

thank you

Kind Regards

DMG