Link to confirm Tariff does not work

[GrumblStiltskin]

Hello, 

We spoke with a helpful customer care agent today and he emailed me a tarrif for CableMax 1000. In the email, I needed to click a link to confirm the tarrif, and activate it. Otherwise it will be cancelled in 14 days.

I tried to click the link but it does not work (HTTP error 404 not found).

What should I do? Can a Vodafone representative help me?

Thank you,

Sebastian

[fama21 · Accepted solution]

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@GrumblStiltskin  schrieb:

What should I do? Can a Vodafone representative help me?

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@GrumblStiltskin 
no, unfortunately not. since aug 15th you can no longer officially contact vodafone in this commuity forum. 

my recommendation: call customer service/agent again (or use twitter, whatsapp or facebook). usually the link only works once. maybe it worked the first time? and you already confirm the new contract? 

[GrumblStiltskin]

Hi Fama, thank you for your response! Last night, 5 hours after the original message with the link was sent, another message was sent. This time the link worked 😄 

I've organised a technician to come tomorrow, so hopefully the internet will be running again soon!

Thank you and best regards,

Sebastian

[Torsten]

Thank you for your feedback. Then I'll close here now. If you have any questions or concerns, simply open a new post in the appropriate board. Please note, however, that direct support is no longer possible here. It is best to read this article.