Hello ,
firstly i want to apologise that i am speaking in English and not German , my knowlege of German it is not that great.
Around 3 weeks ago (08.08.2022) i made a contract for Kabel Internet through a call and everything went fine.
I got an E-Mail to confirm my E-Mail and also the option i chose ( Kabel Internet ). I was informed that i have to wait around 1 week because there is no "Festnetznummer" available in my zone and after one week i would be called by a Techniker . After 3 weeks of waiting i decided to call Vodafone Kundeservice , which did not went well , since i need Kundenummer to ask questions about my contract (the only ID i have is for "Vertragzusammenfassung"). I also tried to call the number on which i made my contract on "0800 724 26 31" but i either was told that i did not confirm the contract , which i did , or that i am not on their database . Now my question is , what should i do ?
