Invalid customer number

[VikramKatti]

I changed the address with an existing kable contract. So Vodafone changes my customer number. I haven't received any activation code with my new customer number on my email. When I try to request a new activation code, I get an error saying "Invalid customer number". It's funny because I am being billed 50euros every month for last 6 months with the same customer number. Can someone please help? 

[Stephan]

Hi VikramKatti,

due to a move to another address you sometimes get a new customer number. For a new activation code, we need to have a look in your customer account.

Please contact us via one of our support channels for that.

Regards

Stephan

[VikramKatti]

Dear Stephen, 

Thank you for the response. I am new to Germany and still learning German. All the support channels (chat and call) both converse only in German that's why I haven't been able to find an easy solution. 

Regarding the new Activation code, I checked the account and requested one more but when I put in the new customer number - that's when I get the error, I am not sure how to solve this now. Any suggestions will be super helpful.

[Grit]

Hello VikramKatti,

on our Facebook and Twitter service channels you can also contact us in english. We ourselves are present there.

Regards

Grit

[VikramKatti]

dear team, 

I reached on the FB page but no help was provided on that side as well. 

If you could help me with the path to retrieve the new activation code here on this forum - that will be very helpful. 

Regards,

vikram